365-Day Satisfaction Guarantee

365-Day Satisfaction Guarantee

At GottaIce, we are committed to providing you with an exceptional shopping experience and delivering high-quality jewelry. We understand that our return process can be challenging due to the location of our warehouses, but we are here to assist you in resolving any issues you may encounter. Here's how our 365-Day Satisfaction Guarantee works:

1. Exchange or Refund

If you are not completely satisfied with your purchase within 365 days of receipt, we offer you the option to exchange the item for another of equivalent value or receive a full refund. Simply reach out to our customer support team at support@gottaice.com to initiate the return process.

2. Application Conditions

Please note that the 365-Day Satisfaction Guarantee applies only to jewelry that has not been worn, modified, or damaged. Returned items must be in their original condition, with all original accessories and packaging.

When Does the Guarantee Apply?

  • If the item received is significantly different from what was described or shown on our website.
  • If the item is defective or damaged upon arrival.
  • If the wrong item was sent to you.
  • If the product has a manufacturing or material defect within 365 days of purchase.
  • If the product is damaged during shipping and the issue is reported within 48 hours of receipt.
  • If the product does not match the description provided on the website.
  • If the product exhibits significant operational or performance issues.

When Doesn't the Guarantee Apply?

  • If the item has been worn, modified, or damaged.
  • If the item's defect or damage is a result of improper use or mishandling
  • If the product has been damaged due to improper, abusive, or negligent use.
  • If the product has been altered or repaired by anyone other than our team of professionals.
  • If the product shows signs of normal wear and tear or damage caused by mishandling.
  • If the product has been used in extreme or inappropriate conditions that do not align with its intended use.


We understand the challenges associated with returns, and we will do our best to facilitate the process within the limitations of our logistics constraints. Our goal is to ensure your complete satisfaction with your purchase, and we are committed to finding suitable solutions based on your specific situation.


At GottaIce, we are here to provide you with a pleasant and hassle-free shopping experience. If you have any questions or concerns regarding our 365-Day Satisfaction Guarantee, please don't hesitate to contact us. Your satisfaction is our utmost priority.