365-Day Satisfaction Guarantee at GottaIce

365-DAY SATISFACTION GUARANTEE AT GOTTAICE (For the moment, only for the United States)

At GottaIce, we are committed to providing you with an exceptional shopping experience and delivering high-quality jewelry. We recognize that our return process can be a challenge due to the remote location of our warehouses. However, we are dedicated to assisting you in overcoming any obstacles you may encounter. Here’s how our 365-Day Satisfaction Guarantee works:


To ensure that our policy is used judiciously, we will carefully review each return request. If you are not completely satisfied with your purchase within 365 days of receipt, we offer you, under certain conditions, the option to exchange the item for another of equivalent value or to receive a full refund. Please reach out to our customer support team at support@gottaice.com to initiate the return process.


The 365-Day Satisfaction Guarantee applies only to jewelry that has not been worn, modified, or damaged. Returned items must be in their original condition, with all original accessories and packaging included.


  • If the item received significantly differs from what was described or shown on our website.
  • If the item is defective or damaged upon arrival.
  • If the wrong item was sent to you.
  • If the product has a manufacturing or material defect within 365 days of purchase.
  • If the product is damaged during shipping and the issue is reported within 48 hours of receipt.
  • If the product does not match the description provided on the website.
  • If the product exhibits significant operational or performance issues.


  • If the item has been worn, modified, or damaged.
  • If the item's defect or damage is a result of improper use or mishandling.
  • If the product has been damaged due to improper, abusive, or negligent use.
  • If the product has been altered or repaired by anyone other than our team of professionals.
  • If the product shows signs of normal wear and tear or damage caused by mishandling.
  • If the product has been used in extreme or inappropriate conditions that do not align with its intended use.

We understand the challenges associated with returns, and we will do our best to facilitate the process, despite logistical constraints. Our goal is to ensure your complete satisfaction with your purchase. We are committed to finding suitable solutions based on your specific situation.

At GottaIce, we are here to provide you with a pleasant and hassle-free shopping experience. If you have any questions or concerns regarding our 365-Day Satisfaction Guarantee, please don’t hesitate to contact us. Your satisfaction remains our utmost priority.