FAQS

FAQs - GottaIce

Frequently Asked Questions

Shipping, Returns & Exchanges

How do I know when my order has shipped?

Once your order has been shipped, you will receive a confirmation email with the tracking information.

How long does the shipping and processing take?

Shipping usually takes 3-15 days and is done by USPS (for the US) or other carriers for international delivery.

Processing time is on average 1-3 days, but can be up to 7 days for some products or in case of over orders.

How much is shipping/taxes?

At GottaIce, shipping is free and tax-free worldwide.

Why is the tracking number not working?

Please allow some time for the tracking information to update. If the tracking number is still not working after a few days, please contact our customer support at support@gottaice.com.

Why was my package returned?

There could be various reasons why a package is returned, such as an incorrect address or failed delivery attempts. Please contact our customer support for further assistance.

Order & Payment

What methods of payment are accepted?

We accept major credit cards, PayPal, and other secure payment options. You can find the available payment methods at checkout.

Why was my payment declined?

Payment declines can occur for various reasons, including insufficient funds, card expiration, or security concerns. We recommend contacting your payment provider or using an alternative payment method.

How do I change/modify my order?

If you need to change or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order hasn't been shipped yet.

How do I cancel my order and get a refund?

To cancel your order and request a refund, please reach out to our customer support with your order details. We will assist you with the cancellation process and initiate the refund if applicable.

Can I choose a different chain for my pendant?

Yes, we offer customization options for some of our products. Please contact our customer support to inquire about changing the chain for your pendant.

Products & Quality

Is the jewelry 100% solid gold or gold-plated?

Our jewelry is available in a variety of materials, including 18k gold-plated, stainless steel, and sterling silver. Please refer to the product description for specific material details.

What kind of stones are used?

We use a variety of stones in our jewelry, including cubic zirconia, lab-grown diamonds, and other high-quality gemstones. Each product description specifies the type of stone used.

Do you take custom jewelry orders?

Yes, we accept orders for custom jewelry. Please visit our customize collection to make your choice. Please note that it will take 15 to 20 days for your jewelry to be customized.

How long does it take to customize a product?

The customization time may vary depending on the specific product and design. Please contact our customer support for more information about customization timelines.

Does the gold plating persist or fade over time?

Our gold-plated jewelry is designed to maintain its color and shine over time with proper care. However, factors such as exposure to chemicals, sweat, and personal habits can affect the longevity of the gold plating. We recommend following our care instructions to ensure the best performance of your jewelry.

Are GRA Certifications Included with Moissanite Products?

Yes, all products containing moissanite come with a GRA certification to ensure authenticity and quality.

Why Are Your Prices Higher Compared to Some Other Sites?

Our prices reflect the quality of materials, craftsmanship, and ethical sourcing. We use hypoallergenic 925 sterling silver, 18k gold plating, and ethically sourced stones. Cheaper alternatives often compromise on these aspects, leading to inferior products.

Can I Find Similar Products Cheaper Elsewhere (e.g., Shein)?

While you may find similar-looking products for less, they often lack the quality, durability, and ethical sourcing standards of GottaIce. Our focus is on providing premium, sustainable jewelry that lasts.

How Do I Care for My GottaIce Jewelry?

To maintain the beauty and longevity of your GottaIce jewelry, avoid exposure to chemicals, sweat, and water. Clean gently with a soft cloth and store in a dry place.

Can I Customize My Jewelry with Personal Engravings?

Yes, we offer customization options including personal engravings on selected items. Please contact our customer support for more details and options.

Where Do You Source Your Materials?

We source our materials from ethical suppliers who adhere to sustainable practices, ensuring that our jewelry is not only beautiful but also responsibly made.

What Steps Do You Take to Minimize Environmental Impact?

GottaIce is committed to sustainability. We use recycled materials such as environmental copper and brass in some products, as well as synthetic diamonds to avoid blood diamonds. Additionally, we partner with Eden Reforestation Projects to plant trees with every purchase. These steps help reduce our environmental footprint and promote ethical practices in the jewelry industry.

Is GottaIce Jewelry Resistant to Sargassum and Seawater?

Our jewelry is designed to resist corrosion from seawater and sargassum, thanks to our high-quality materials like hypoallergenic 925 sterling silver and 18k gold plating. However, it's still best to rinse with fresh water and dry thoroughly after exposure to seawater.

How Does GottaIce Jewelry Hold Up Against Sweat and Bleach?

While our jewelry is durable, we recommend avoiding prolonged exposure to sweat, bleach, and harsh chemicals to maintain its luster and longevity. Rinse with water and dry after exposure.

Can I Wear GottaIce Jewelry While Swimming?

To preserve the quality of your jewelry, it’s best to remove it before swimming in chlorinated or saltwater pools.

About GottaIce

What is GottaIce?

GottaIce is a black-owned, Caribbean-rooted brand founded by a dedicated woman, curating exceptional iced-out jewelry. We select high-quality, sustainable pieces without blood diamonds, providing the best value at affordable prices. Celebrating our vibrant heritage, GottaIce infuses the dynamic spirit of hip-hop culture into each piece, empowering you to express your individuality and make a statement.

Do you provide a B2B service?

Yes, we offer a B2B service for businesses interested in partnering with us. Please reach out to our customer support or email us at wholesale@gottaice.com for more information about our B2B opportunities.

How can I support a charity through your products?

GottaIce is committed to giving back to the community. As a Caribbean small black woman-owned business, we partner with Eden Reforestation Projects to plant trees with every purchase. Your support helps us contribute to environmental sustainability and community well-being.